In the digital era, maintaining and developing customer relationships is a key factor that determines a business’s success. TANIGO was founded with the mission to leverage Artificial Intelligence (AI) to help small and medium-sized enterprises (SMEs) optimize customer management. By combining an intelligent CRM system with multi-channel automation tools, TANIGO not only helps businesses efficiently organize data but also enhances customer experience, increases conversion rates, and builds long-lasting relationships. With a vision to become the “right-hand partner” of SMEs, TANIGO delivers simplicity, flexibility, and exceptional efficiency in the digital age.
The Current Situation of Customer Relationship Management in SMEs
Currently, many SMEs are facing significant challenges in managing customer relationships:
- 80% of SMEs lack multi-channel integration software: Channels like Zalo, Messenger, Sapo, etc., are not integrated, making it difficult to track and manage customer interactions effectively.
- 80% of SMEs lack a method for building strong relationships: There is no effective strategy in place to maintain customer engagement.
- 100% of SMEs lack tools for supporting customer information: Communication with customers lacks a solid data foundation, leading to inaccurate or untimely responses.
- Dispersed data: Customer information is scattered across multiple platforms, increasing the risk of data loss, missed opportunities, and reduced satisfaction.
- Missed personalization opportunities: The lack of an effective CRM system prevents businesses from utilizing data to understand customer needs better.
- Time and labor inefficiency: Without supporting tools, employees spend excessive time on manual processes, hindering focus on core tasks.
These issues not only decrease operational efficiency but also hinder SMEs from building long-term, sustainable relationships with customers.
Solution from TANIGO
TANIGO provides a comprehensive solution that leverages A.I technology to address the limitations faced by SMEs in managing customer relationships:
- Multi-channel Management: All contact points from platforms like Zalo, Messenger, email, and more are gathered into a single platform, ensuring a seamless experience for customers.
- AI Chatbot 24/7: The AI chatbot responds quickly and accurately to customer inquiries anytime and anywhere, reducing the pressure on the support team.
- Automated Content Summarization: The AI Writer automatically summarizes the content of calls and messages, helping employees save time and focus more on customer care.
- Smart CRM: Strengthens interaction processes, storing and managing customer data effectively.
- AI Integration: Enhances communication effectiveness, data analysis, and service personalization.
Key Features of TANIGO
TANIGO is not just a software, but also a “companion” for businesses with its outstanding features:
- AI Chatbot: Supports continuous communication both internally and with customers 24/7.
- AI Call/Text Summarization: Quickly and accurately compiles information from calls and messages.
- AI Customer Analytics: Provides deep insights into customer behavior and needs.
- Multi-channel Management: Synchronizes information across all communication platforms.
- Customer Relationship Management: Builds and maintains strong, long-lasting relationships with customers.
- Automated Mass Marketing: Sends emails, Zalo, Messenger, etc., quickly and effectively.
Conclusion
With TANIGO, SMEs not only overcome the “pain points” in customer management but also build deeper, more sustainable relationships through the power of A.I. Let TANIGO accompany you on the journey to win over customers and grow your business!
MPBPO.COM.VN
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CONTACT INFORMATION
BPO.MP Co., Ltd. is proud to be one of the pioneering companies in providing digital transformation solutions and BPO (Business Process Outsourcing) services in Vietnam. Our main areas of expertise include: Document arrangement, Document digitization, Data entry and processing, AI (Artificial Intelligence) training, Data labeling, and more.
💒 Address: 252 – 30 Tháng 4 Street, Hoa Cuong Ward, Da Nang City, Vietnam
☎️ Phone: 0931 939 453
🌐 Website: https://www.mpbpo.com.vn/
🌐 Website: https://nentangsohoa.vn/
▶️ Linkedin: https://www.linkedin.com/company/bpo-mp-co-ltd/
▶️ Youtube: https://www.youtube.com/channel/UC38tBXYgXooftMevV6rH6Fg
📩 Email: info@mpbpo.com.vn
▶️ FB: MPBPO Tuyển Dụng/ MPBPO
