TANIKA is an intelligent virtual assistant that uses advanced artificial intelligence (A.I), designed to help businesses optimize workflows, improve customer service efficiency, and manage information. With the ability to integrate across multiple platforms, flexible interaction through voice and text, and features such as document digitization, data analysis, and process automation, TANIKA offers a comprehensive solution for small and medium-sized enterprises (SMEs). TANIKA not only saves time and costs but also helps businesses build a competitive edge in the digital age.
Current Situation
Businesses, especially SMEs, are facing numerous challenges in operations and information management:
- Customers demand 24/7 support: 64% of customers expect round-the-clock service, but SMEs often lack the resources to meet this demand.
- Slow response times: Many businesses take over 5 hours to respond to customers, leading to lower conversion rates.
- Repetitive inquiries put pressure on teams: 70% of customer queries are repetitive questions, overloading customer service teams.
- Managing large volumes of documents: Employees spend a significant amount of time searching for information from scattered documents, reducing work efficiency.
- Difficulty understanding relationships between documents: The lack of analytical tools makes it challenging to comprehend and utilize information effectively.
These issues not only affect the customer experience but also hinder internal efficiency within the business.
Solutions from TANIKA
TANIKA provides groundbreaking technological solutions to address the challenges mentioned above:
- Internal System Integration: Connects with document management platforms, supports quick information retrieval.
- Document Processing Automation: Assists in drafting administrative documents, creating contracts, and invoices based on standardized templates.
- Intelligent Interaction: Supports communication through voice and text, analyzes user intent to provide accurate responses.
- High Security: Ensures information safety according to international cybersecurity standards.
- Document OCR: High-accuracy character recognition, digitizing paper documents into digital formats, supporting multiple languages for easy searching and sharing.
- Document Draft Analysis: Automatically analyzes the structure of complex documents, aiding in understanding the content and retrieving information effectively.
- Intelligent Information Search: Based on keywords, meaning, and relevance, enabling employees to find information instantly.
- Template-Based Document Creation: Allows customization and quick creation of various documents such as contracts, reports, and invoices.
- Automatic Document Creation from Data: Generates reports, presentation documents based on customer, sales, and inventory data, supporting accurate decision-making.
Effectiveness of TANIKA
TANIKA is not just a virtual assistant, but also a solution that helps businesses optimize performance:
- Faster Information Retrieval: Increases document lookup speed by 6 to 10 times, significantly saving time.
- Accurate Content Understanding: AI analyzes and provides key information, minimizing errors and supporting decision-making.
- Clarifying Document Relationships: TANIKA links related documents, promoting efficient information sharing within the organization.
- Improved Work Efficiency: Automates processes, allowing employees to focus on important tasks and reducing work pressure.
- Practical Application: Supports text search, drafting administrative documents, data analysis, and meets diverse business needs.
Conclusion
TANIKA – A.I. Chatbot is the ideal solution for SMEs to overcome barriers in customer service and information management. With automation capabilities, intelligent analysis, and flexible integration, TANIKA not only helps save time and costs but also enhances customer experience and internal efficiency. Let TANIKA become a valuable assistant, accompanying your business on the journey to sustainable development!
MPBPO.COM.VN
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CONTACT INFORMATION
BPO.MP Co., Ltd. is proud to be one of the pioneering companies in providing digital transformation solutions and BPO (Business Process Outsourcing) services in Vietnam. Our main areas of expertise include: Document arrangement, Document digitization, Data entry and processing, AI (Artificial Intelligence) training, Data labeling, and more.
💒 Address: 252 30/4 Street, Hoa Cuong Ward, Da Nang City, Vietnam.
☎️ Phone: 0931 939 453
🌐 Website: https://www.mpbpo.com.vn/
🌐 Website: https://nentangsohoa.vn/
▶️ Linkedin: https://www.linkedin.com/company/bpo-mp-co-ltd/
▶️ Youtube: https://www.youtube.com/channel/UC38tBXYgXooftMevV6rH6Fg
📩 Email: info@mpbpo.com.vn
▶️ FB: MPBPO Tuyển Dụng/ MPBPO
