Today, businesses face one of their biggest challenges: managing and optimizing customer communication across multiple channels. With the rapid advancement of technology, customers now expect faster responses and prefer to connect through various platforms such as phone, email, social media, or live chat. However, handling customer inquiries across different channels often leads to difficulties due to scattered and unintegrated data. This fragmentation makes it hard for businesses to respond quickly and efficiently. That’s exactly why OmiCX was created.
OmiCX addresses this problem by providing a unified platform to manage all customer communication channels. It helps businesses optimize customer service performance by allowing agents to receive and handle customer requests from a single interface—without the need to switch between multiple systems. In addition, OmiCX enables the creation of a 360-degree customer profile, offering a complete view of customer data. This helps businesses better understand customer needs and preferences, thereby improving service quality and strengthening customer relationships.
Key Features of OmiCX Omnichannel Customer Service Software
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Desk: Helps agents manage their to-do tasks and schedule their time efficiently.
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Marketing: Enables agents to launch hundreds or even thousands of automated outbound calls using pre-recorded scripts.
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Customer Care: Manages customer tickets across multiple channels, builds a 360-degree customer profile, and delivers a seamless service experience.
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Real-Time Monitoring: Tracks outbound campaign results and routes inbound calls to available agents, minimizing wait times and enhancing customer satisfaction.
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Call and Ticket Scoring: Supervisors can review recorded calls to evaluate and improve agent performance and call quality.
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Data Lookup: Streamlines data organization for faster searches, saving time and increasing work efficiency.
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Reporting: Generates visual reports on the status of customer service operations and business performance, helping various stakeholders quickly understand key insights.
MPBPO.COM.VN
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CONTACT INFORMATION:
BPO.MP Co., Ltd. is proud to be one of the pioneers in providing digital transformation solutions and BPO (Business Process Outsourcing) services in Vietnam, with the following services: Document Classification, Document Digitization, Data Entry and Processing, AI Training, Data Labeling, and more.
💒 Address: 252 30/4 Street, Hoa Cuong Ward, Da Nang City, Vietnam.
☎️ Phone: 0931 939 453
🌐 Website: https://www.mpbpo.com.vn/
🌐 Website: https://nentangsohoa.vn/
▶️ Linkedin: https://www.linkedin.com/company/bpo-mp-co-ltd/
▶️ Youtube: https://www.youtube.com/channel/UC38tBXYgXooftMevV6rH6Fg
📩 Email: info@mpbpo.com.vn
▶️ FB: MPBPO Tuyển Dụng/ MPBPO
