Zalo Mini App Solution – Connecting Government and Citizens in the Digital Transformation Era

In today’s strong digital transformation phase, public administrative agencies are facing an urgent requirement: how to deliver information to citizens faster, more transparently, and more conveniently. At the same time, receiving feedback, handling administrative procedures, and maintaining regular interaction with citizens require a digital platform that is simple, user-friendly, and widely accessible.

In this context, Zalo Mini App emerges as a superior solution, enabling government authorities at all levels to deliver services and information directly to citizens’ mobile devices.

🌐 The Need for a Fast and Convenient Information Channel Between Government and Citizens

Although many local authorities have deployed public service portals and standalone applications, not all citizens install or use them regularly. This limits information dissemination, feedback handling, and service delivery.

A new platform must meet the following requirements:

• No installation required, easy to access

• A large user base with daily usage

• A familiar interface that is easy to operate

• Direct connection between citizens, businesses, and government

With more than 74 million users in Vietnam, Zalo fully meets these criteria. Zalo Mini App serves as the bridge that brings government closer to citizens in the most natural and accessible way.

🚀 Zalo Mini App Solution – Bringing Government Closer to Citizens

This platform helps local authorities enhance interaction, increase citizen satisfaction, and promote digital government at the grassroots level. Zalo Mini App allows the creation of a “mini public administration application” directly within Zalo, enabling citizens to:

• Access official news and announcements

• Submit applications and track processing status

• Report on-site issues

• Participate in surveys and events

• Look up documents and meeting schedules

• Receive instant notifications from authorities

🔎 Key Features of Zalo Mini App

• Official information and policy delivery from government agencies

• Public services & record lookup: integration with public service systems for application submission and progress tracking

• Two-way interaction between citizens and government: fast reception of feedback and suggestions

• Digital economy – commerce – culture & tourism: OCOP product showcases, local products, tourism promotion, and business connections on the platform

⭐ Why Should Local Authorities Choose Zalo Mini App?

Zalo Mini App is an optimal choice because it:

• Requires no installation and instantly reaches 100% of Zalo users

• Enables easy and wide dissemination of information to every citizen

• Offers reasonable implementation costs and fast deployment

• Features a familiar, easy-to-use interface for all age groups

• Provides strong, transparent, and modern two-way interaction

This solution helps government authorities become more friendly, accessible, and effective in management and public service delivery.

🤝 BPO.MP – A Trusted Consultant and Implementer of Zalo Mini App in Vietnam

With many years of experience in digital transformation for the public sector, BPO.MP is proud to be a trusted partner of numerous departments, agencies, and local People’s Committees.

We are committed to:

✔ Consulting based on real needs, current conditions, and appropriate budgets
✔ Standardized, fast, secure, and safe implementation
✔ Ongoing support, staff training, and technical assistance
✔ Optimizing content, structure, and features to maximize Mini App effectiveness
✔ Providing infrastructure that meets information security standards and ensures stable operation

Zalo Mini App is not just a communication tool but a comprehensive digital interaction platform that helps public agencies build an efficient digital government. Contact BPO.MP today for detailed consultation and a Zalo Mini App demo.